|
|
Support |
|
|
|
Mission |
|
|
|
DataMicron's support program offers a variety of services to response to your
diverse needs and requirements, and treat every query as priority.
|
|
|
|
|
|
 |
|
|
|
|
|
DataMicron's customer service and technical support provides you the support
infrastructure to leverage on your Business Intelligence (BI) and Corporate
Performance Management (CPM) investment and boost your business competitive
edge. We offer a variety of services to response to your diverse needs and
requirements, and treat every query as priority. Our support team strives to
provide you the answers to your needs quickly and thoroughly.
DataMicron combines state-of-art technology and a highly skilled team to deliver
a 'best-in-class' support program to you. Our support program includes on-line
telephone support, on-site and off-site technical support.
Our goal in support is to ensure that you achieve the highest benefits in using
DataMicron's software, and we do this by:
Fast Response and Resolution:
We ensure that 'all' your feedback and queries is of priority and we strive to
resolve any issues within the shortest time frame.
On-Line Telephone Support:
Our on-line telephone support team is knowledgeable and can quickly zoom in to
the problems or issues that you faced. This avoids frustrations and ensures
quick resolutions.
Maintenance Support:
We provide 'FREE UPGRADES' to our software during the period when you are
covered in the annual maintenance program.
On-Line Services:
Our website is available 24 hours a day.
On-Site Support:
Depending on the severity of the issues encountered, we provide on-site support
on a case to case basis when it is necessary.
|
|
|
|